LEUCHTIE service form
Serviceform complaint and repair (english)
Service form exchange or return (english)
Serviceformular Umtausch oder Rückgabe (deutsch)
You can find detailed information on complaints processing in our online shop.
For legal reason (sales contract) a claim for the two-year warranty generally exists only towards the retailer, from whom you bought the product. The date of purchase must be proven with evidence (receipt, bank statement, order confirmation etc.).
When purchased directly from trends and more GmbH, we offer our customers a three-year warranty. If you do not have a receipt at hand, the purchase can be traced via our database.
Alternatively, you can have your LEUCHTIE repaired by us at any time for a fee: We can process most of the repairs within the scope of our repair flat rate of 10 € (incl. return shipping costs).
If very extensive work is necessary or if there are defects that are excluded from the warranty (e. g. leaking batteries, bite damage, incorrect handling, etc.) additional costs may be incurred depending on the work involved.
After examination of the article we will send you an offer about the costs.
Please check your luminous collar LEUCHTIE again carefully before sending it in using the operating instructions.